Steps to update the MAC info if the customer machine's mac address is changed

Follow the below steps when MAC address of your machine has been changed and you are unable to log into the web console of Vembu client:

1) Open Services via run command → Type services.msc.

2) Find Vembu client service(Vembu NetworkBackup/Vembu ImageBackup/Vembu VMBackup).

3) Right click over it and stop the service.

4) Go to Installation Directory of Vembu Client and open the ‘Conf’ folder.

5) Delete the following file: macInfo.dtls.

6) Go to services and start the Vembu client service.

Try logging into Vembu client web console for successful verification.